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© Kelley Keehn

>customer service excellence

Customer reactions to your staff can happen in the blink of an eye.  The first and last impressions that your staff leave with a customer can make or break the sale, or can drive away  the customer for good.  Customer service is also an extension of staff satisfaction; when employees are empowered and excited, they want to service their clients and take the extra steps necessary for extraordinary service and excellence.

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Kelley’s researched and time-tested workshop will assist your employees in learning:

  • Why first impressions matter and how to look, feel and sound the part
  • How to build rapport instantly with any customer
  • How to bring energy and enthusiasm to customer interactions
  • How to turn service problems into opportunities
  • How to use advanced language patters to turn around irate customers
  • Tips and details that make all the difference
  • Client appreciation techniques that produce results
  • Client retention strategies for even the most difficult client situations
  • How to deepen rapport with every client interaction
  • Empowerment techniques that will propel levels of service from your staff
  • How and when to use technology that gives customers what they want and need
  • And so much more!